Frequently Asked Questions

What is AiStore?

AiStore is an AI-powered e-commerce platform that helps you discover products faster, shop securely, and complete checkout smoothly with trusted payment options.

Which payment methods do you support?

We support card payments via Stripe, local options like MTN Pay (where available), and Cash on Delivery for eligible orders.

How does delivery work?

After placing an order, you’ll receive an order reference and status updates. Delivery times depend on your location and product availability. Our team will contact you when necessary.

Is my payment information safe?

Yes. Card payments are handled securely by Stripe. We do not store your full card details on our servers.

Can I return or exchange a product?

If the item is damaged, incorrect, or not as described, contact us as soon as possible. We’ll guide you through returns/exchanges based on the product type and condition.

How do I contact support?

Use the Contact page to reach our support team. You can also call or email us directly from the site footer for urgent help.

Do I need an account to order?

Some flows may require login for checkout and order tracking. Creating an account helps you manage orders, delivery details, and support requests easily.

Where can I track my order?

Once you place an order, you can track it from your Orders page (or via the order link shown after checkout). Status typically moves from Pending → Processing → Shipped/Delivered.